Tried treating head lice on our own, but only wasted time and money because did't not get every single nit and egg out. Wish we called this company right away. Got a same day appointment. Love the honesty, they only treated the family members that actually had lice. We had bad experiences in the past where we were charged by the hour and treated entire family even though i know my husband didn't have it with his short hair. Fully recommend this service.